Implementation Specialist

At Presspage, we’re all about making work for Public Relations and Corporate Communications teams effective and efficient. That’s why we have developed a software platform that helps global brands like Emirates, Mercedes-Benz, Achmea, Goodyear, Booking, and many more, better manage their corporate communication workflows and share their (brand) stories with the world and now we're looking for an Implementation Specialist to strengthen our team.

What will you be doing?

As Implementation Specialist you are vital to the success of our customers with the Presspage platform. While working closely with your colleagues from other customer facing teams, you have ownership of the implementation/onboarding project which connects our Enterprise customers to the Presspage platform. As you will be the customer’s primary point of contact in this process, you will work together with different teams like Customer Success, Technical support, (Product) Development and Sales. You plan and manage the entire delivery cycle, from the first point of contact till the go- live time. Overall, you will be responsible for a positive customer experience during the onboarding process, where you will:

• Manage the implementation of our software with new and existing customers end-to-end

• Translate business requirements into technical requirements

• Liaise with the development team for alignment concerning the feasibility of clients’ operational requirements

• Create an implementation plan which identifies milestones and timelines and ensure, together with relevant stakeholders, that milestones are met within the agreed timelines

• Lead weekly status calls with customers to discuss project status, monitor milestones and the progress of an implementation

• Ability to speak knowledgeably on all technical integration options available within the implementation context

• Develop an in-depth knowledge of the Presspage platform to offer strategic guidance and trainings to our customers and help them maximize the value of our platform

• Help co-create and iterate processes to bring the Implementation Team to the next level

Job requirements

• You have at least 3 years of relevant working experience, preferable within a SaaS company

• You have a Bachelor’s degree or equivalent

• You are confident in your project management skills and abilities

• You understand the dynamics of a software scale-up, and thrive in such environments

• You’re a self starter, proactive and a problem solver

• You have a growth mindset when it comes to making our clients successful

• You have excellent, business-level control of English, both verbally and in writing

What we're offering:

• A flexible remote work environment (one weekly team day in the office)

• A competitive salary

• 30 vacation days per year

• A good pension scheme

• A MacBook or similarly specced laptop

• Reimbursement of travel expenses

• Annual education budget

• And of course, office lunches, drinks, team outings, etc.

Interested?

Hit the apply button!

We'll contact you within 3-5 working days to set up a phone call to discuss your applicant and the opportunity within Presspage. We have 3 in-depth interview rounds with potential colleagues and MT members. If you have any questions, feel free to contact our Head of Customer Engagement, Arinda at a.loef@presspage.com.